We are currently donating 10% from all purchases to the Center for Disaster Philanthropy's COVID-19 fund. Click here to read about the measures we are taking toward staff and customer wellbeing.

FAQ

    What is the return policy?
    Returns are accepted for any order within the first 30 days. On the condition that the item is undamaged and the sealed tag remains attached.

    What are the shipping options?
    We used reputable tracked shipping services for free shipping. At checkout you have a range of options from USPS and UPS. All of these options are tracked with the exception of First Class Mail.

    What are the international taxes, duties, etc. that I have to pay?
    Duties & taxes differ per country, in the USA there are no duties to be paid as it is a local trade.

    When will I receive my order?
    The time it takes from dispatch depends on your selected shipping option. For free shipping this typically takes 2-3 days.

    When will you be shipping preorders?
    Stock will be arriving late March. We expect to have shipped out all preorders by early April and will send you an email when your order ships.
    Thanks for being one of the very first to order Lulu Yasmine products in the US, we hope you’re just as excited as we are!

    What do I do if I never received my order?
    Please contact us via our online form so that we may endeavor to solve the issue with our shipping provider.

    How do I make changes to an order I’ve already placed?
    If the order has been dispatched then no changes may be made, however we do accept a return via our “return policy”. Contact us via our online form and we will happily refund or exchange the product.

    Where are you located?
    We have physical stores in Bali Indonesia, however we do our online fulfillment from within the U.S.

    How is the product made? Where do the materials come from?

    Each Lulu Yasmine product is handcrafted by our team of expert Balinese artisans, inspired by our travels the materials come from responsibly sourced natural and synthetic textile manufacturers across Asia. The environment is at the heart of all our products.

    How do I make sure I order the right size?
    Please refer to our detailed size guide that details our simplified sizing choices so that you know what the right fit for you is. Please note that the model size is depicted for your reference in every item. Should you find the fit isn’t quite right when receiving your product, we offer free exchanges for another size within our returns policy.

    How do I contact you if my question isn’t answered here?
    Refer to our Contact page where you may fill out our online form, we will endeavor to reply as soon as possible.